Alexandra Rowan Family Psychiatry LLC (“we,” “our,” or “the Practice”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our practice, website, patient portal, and related services.

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1. Information We Collect

We may collect the following categories of information:

• Personal Identifiers – Name, address, phone number, email address, date of birth, emergency contact details.

• Health Information – Medical and psychiatric history, diagnoses, medications, treatment notes, and other protected health information (PHI).

• Insurance and Billing Information – Insurance carrier, policy details, payment information, billing history.

• Technical Data – IP address, browser type, device information, and website usage data (if applicable).​

 

2. How We Use Your Information

Your information may be used to:

• Provide psychiatric evaluation, diagnosis, and treatment

• Coordinate care with other healthcare providers (with appropriate authorization when required)

• Process billing and insurance claims

• Communicate with you regarding appointments or practice updates

• Comply with legal, regulatory, and licensing obligations

• Improve practice operations and patient services

We only use or disclose information as permitted by applicable law, including HIPAA and relevant state regulations.

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3. Sharing and Disclosure

We may share information in the following circumstances:

• With healthcare and mental health professionals involved in your care (with your written authorization)

• coordinating with family, attorneys, educators, or outside providers not directly involved in your care (with your written authorization)

• With insurance companies for payment and claims processing

• With third-party service providers who assist with billing, electronic health records, or secure communications

• When required by law, court order, or public health authority

• In emergency situations where disclosure is necessary to prevent serious harm

We do not sell or rent patient information to third parties.

You may revoke an authorization at any time in writing, except to the extent we have already acted on it.

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4. Protection of Information

We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. These measures may include encrypted electronic systems, secure storage practices, and limited access to records.

While we take reasonable steps to secure information, no electronic transmission or storage system can be guaranteed to be 100% secure.

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5. Patient Rights

You have the right to:

• Access and obtain a copy of your medical records

• Request corrections to inaccurate or incomplete information

• Request restrictions on certain disclosures

• Receive a list of certain disclosures of your health information

• Request confidential communications (e.g., alternate phone or address)

• File a complaint if you believe your privacy rights have been violated

Requests must be submitted in writing to the Practice.

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6. Website and Electronic Communication

If you visit our website or use electronic communications:

• Information submitted through online forms or patient portals is transmitted through secure systems.

• Email communication may not always be fully secure; we encourage use of secure messaging platforms for clinical communication.

• We may use standard website analytics tools to monitor general site usage.

 

7. Minors

For patients under 18, parents or legal guardians generally have rights regarding access to records, subject to applicable state laws governing minor consent and confidentiality. NJ and PA allow minors in certain circumstances to consent to outpatient mental health treatment. When minors lawfully consent to their own treatment, parental access to records may be limited as permitted by state law.

 

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any revisions will be posted with an updated effective date.

 

9. Breach Notification

If a breach of unsecured PHI occurs, we will notify affected individuals as required by HIPAA and applicable state law using the email address you have provided and/or your mailing address.

 

10. Contact Information

If you have questions regarding this Privacy Policy or your privacy rights, please contact:

Alexandra Rowan Family Psychiatry LLC
1181 Nixon Drive
Moorestown, NJ 08057
Phone: 856-772-7578
Fax: 314-293-6715